Shipping policy

Order Processing Time

Orders are typically processed within 1-3 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

Our average shipping time ranges from 6-18 business days depending on your location.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track your shipment using the tracking number provided. If you have any issues with tracking or need assistance, please contact us info@shopzevani.com.

Shipping Issues

If your order does not arrive within the expected delivery time, please contact our customer service team immediately. We will work with the carrier to resolve any issues. Please note that we are not responsible for delays caused by the shipping carrier or customs processing.

Shipping Costs for Returns

If you need to return an item, please refer to our return policy for details on how to return items and who is responsible for return shipping costs. In general, return shipping costs are the responsibility of the customer, except in cases where the item was damaged or incorrect.

Customs Duties and Taxes

For international orders, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer.

Address Accuracy

Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you realize that your shipping address is incorrect after placing your order, please contact us immediately to make any necessary changes.

Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier. If you believe your package is lost or stolen, please contact the carrier directly for assistance.